We respect your right to privacy
Vertria Inc. ("Vertria," "we," "us," or "our") is committed to protecting the privacy and personal information of individuals who visit our website, take the Vertria Assessment, join the Vertria Community, or otherwise engage with our services (collectively, the "Services").
This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.
By using our Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information that you provide directly to us, information collected automatically through your use of our Services, and information from third parties where permitted by law.
Information you provide directly: name, email address, phone number, billing information, professional background, assessment responses, community contributions, and any other information you choose to share.
Information collected automatically: IP address, browser type, device identifiers, pages visited, time spent on pages, referring URLs, and similar analytics data collected through cookies and similar technologies.
Information from third parties: information from institutional partners, employers, or educational institutions where you have authorized such sharing, and from service providers who help us operate our Services.
2. How We Use Your Information
We use your personal information to:
- Deliver the Vertria Assessment and generate your personalized report;
- Provide access to the Vertria Community, curriculum, mentorship, and related Services;
- Process payments and manage your account;
- Communicate with you about your account, the Services, and updates;
- Send marketing communications where you have consented (you may unsubscribe at any time);
- Improve our Services through research, analytics, and psychometric validation;
- Detect, prevent, and respond to fraud, security incidents, and misuse;
- Comply with legal and regulatory obligations.
Where we use your assessment data for research or psychometric refinement, we do so in aggregated and de-identified form.
3. Legal Basis and Consent
We rely on your consent to collect, use, and disclose your personal information. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to provide certain Services.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers who help us operate the Services (payment processors, hosting providers, analytics tools, email service providers), under confidentiality agreements;
- Institutional partners where you have enrolled through a university, employer, or program partner, we may share relevant assessment results and engagement data with that partner;
- Legal and regulatory authorities where required by law, court order, or to protect our rights, property, or safety;
- Business transfers in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.
5. International Data Transfers
Some of our service providers may be located outside of Canada, including in the United States. When personal information is transferred outside of Canada, it may be subject to the laws of the jurisdiction in which it is stored or processed. We take reasonable steps to ensure comparable protection for your information.
6. Data Retention
We retain your personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Assessment data may be retained in de-identified form for research and psychometric validation purposes.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Withdraw consent to the collection, use, or disclosure of your information;
- Request deletion of your information, subject to legal and contractual limits;
- Lodge a complaint with the Office of the Privacy Commissioner of Canada or your applicable provincial privacy commissioner.
To exercise these rights, contact us at admin@vertria.com
9. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, analyze usage, and improve your experience. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain Services.
10. Children's Privacy
Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, contact our Privacy Officer at:
Email: info@vertria.com
You may also contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.